Terms and Conditions of Use
All information on this website may not reflect the most recent transactions or account balances.
To ensure the security of valuable and personal information, users of the Website may only access our services using a browser equipped with 128-bit encryption or higher.
Use of Material
The contents of this Website are protected by copyright. The collective work of this Website may also include work that is the property of others, which work is also protected by copyright or other intellectual property laws. Unauthorized use may violate copyright, trademark, and other laws. Amerigroup authorizes you to view and download material on the Website solely for your own use. You must keep all copyright and other proprietary notices on any copies you make. You may not sell or modify the material or otherwise use it for any public or commercial purpose.
You will not use this Website, in violation of any laws including without limitation, those pertaining to the fraud and abuse or anti-kickback provisions of the federal Medicare and Medicaid laws. Any advertisement, links with other websites, co-hosts or references to third parties are not endorsements of such third parties’ products or services and are not intended to result in any referrals or compensation to you or Amerigroup.
Use of Information and Resources
Amerigroup makes this site available for the sole purposes of providing general educational information on health-related issues and providing access to health-related resources. This site and its health-related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their physicians. Nothing in this site is intended to be used for medical diagnosis or treatment. Always seek the advice of your physician before beginning any new treatment or if you have any questions regarding a medical condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read in this site.
This site and its health-related information and resources are not intended, and must not be taken, to be the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care, in any jurisdiction. Additionally, Amerigroup is not responsible for information provided by health information content providers, third party sites linked to or framed by the Website, or third-party sites, and does not make any representations regarding the content, accuracy, or timeliness of any of such information.
By health-related information, we mean the health-related, medical, and wellness information available through the Website that includes, but is not limited to, text, graphics, video, and images; information created by health information content providers, licensors, suppliers, and other third parties; advertisements; and any other material, information or health information content accessible on third-party websites to which Amerigroup may have links.
Amerigroup has made reasonable efforts to validate that its lists of providers displayed are up to date and accurate. Please call the provider prior to scheduling an appointment to verify that the provider continues to be part of the network. Amerigroup shall not be liable for any losses, damages, or non-covered charges as a result of using the provider locator tool or receiving care from a provider listed in on our site.
Amerigroup allows you to authorize a designated individual to view and/or edit your Amerigroup member information as it appears on the Website (“Caregiver Access”). This ability is subject to your acceptance of the specific terms that accompany the Caregiver Access function (contained in the relevant section of this Website).
Out of Network Reimbursement
It is important to understand how in-network providers may be able to help you save money. In-network doctors, healthcare professionals, dentists and x-ray laboratories have agreed in a contract with us to accept specific amounts for various covered services. Because there is no similar contract with out-of-network providers, absent a regulation or law, out-of-network providers may not be able to provide services to you unless they receive a prior authorization from Amerigroup.
Services provided by doctors, health care professionals, dentists and X-ray laboratories who have not contracted to treat members ("Non-Participating Providers"), and who do not receive prior authorization from Amerigroup, may not be considered covered benefits. Providers may seek to hold you financially liable for non-covered benefits. If that occurs, providers should notify you in advance that you will be financially liable for these non-covered benefits. In that event, such providers may seek to hold you responsible for their full billed charges, and not just the amounts that would be due from Amerigroup for covered benefits to a participating provider.
The Medicare Advantage and Medicare Part D plans are health plans with a Medicare contract or a standalone prescription drug plan with a Medicare contract. The Medicare Contract is renewed annually, and the availability of coverage beyond the end of the current year is not guaranteed.
Passwords and Account
Your username and password (collectively, the "Password") will allow you to access the Website and certain information about you or your Plan. Your Password is the exclusive property and confidential information of Amerigroup and may be used solely for your individual use of and access to the Website. You are solely responsible for controlling your Passwords and for authorizing, monitoring and controlling access to your account. You are prohibited from distributing, providing or otherwise making available your Password to any third party and are responsible for all activities that occur under your Password. You agree to notify Amerigroup immediately of any unauthorized use of your Password or of any need to deactivate the Password(s) associated with your account.
Use of Text
These Texting Terms and Conditions apply when you provide prior express consent to receive text messages from Amerigroup or their affiliates, subsidiaries, agents, contractors, or vendors ("us" or "we" or "our'). Text messaging from us may include one-time or recurring texts related to your benefits, programs, products, services, and tools, and/or general health information. At enrollment for recurring texting programs, we specify the frequency of texts and information on how to unsubscribe and seek assistance. In all programs, you may text “STOP” to stop messaging for that program and "HELP" for help. Text messages will be sent to your mobile number using an automatic dialing system. Message and Data rates may apply.
Participation is optional. You are electing to receive PHI via text which makes the data transmitted available to your phone carrier and potentially others. Amerigroup provides alternative means for communicating including phone. You understand you have these choices and have elected to opt-in for texting. Amerigroup does not require that you agree to receive texts for this purpose to receive treatment, payment, or for benefits enrollment and eligibility.
If you no longer want to receive text messages from us, the sole and exclusive remedy is to end enrollment in the specific texting program.
Under no circumstances will we be liable for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with use of text messaging whether or not we have been advised of the possibility of such damages.
We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the terrain, proximity to buildings, foliage, weather, and the recipient's equipment. We will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the content of any text message for any purpose.
Please notify us immediately if your mobile number changes. We are not liable for any communication or transmission of information by text which happens because you did not report that your mobile number changed. Password-protecting mobile device(s) and enabling encryption, if available, is recommended.
Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who access your device. When you choose to receive text messages from us, you do so at your own risk. Once texted, your information may no longer be regulated under HIPAA’s Privacy Rule.
Linking to Other Sites
From time to time we will provide links to other websites, not owned or controlled by Amerigroup. We do this because we think this information might be of interest or use to you or where, as a member, we can provide you with value added services. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-Amerigroup website does not constitute or imply endorsement by Amerigroup. Additionally, we cannot guarantee the quality or accuracy of information presented on non-Amerigroup websites. We encourage you to review the privacy practices of any website you visit.
Appropriateness of Content
This website is not intended to attract children under the age of 13. We do not collect Personal Information from any person we know is under the age of 13. Some of the content on this website may not be appropriate for children. Parent or guardians are solely responsible for providing supervision of minors’ use of the Amerigroup website.
Generally, communications which you post to the Website are not confidential. If particular Web pages permit the submission of communications which will be treated by Amerigroup as confidential, that fact will be stated on those pages. You are responsible for your own communications and the consequences of such posting.
You may not:
- communicate material that is copyrighted, without the permission of the copyright owner;
- communicate material that reveals trade secrets, unless you have permission of the owner;
- communicate material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
- communicate material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any person or entity;
- communicate a sexually-explicit image;
- communicate chain letters or pyramid schemes;
- impersonate another person; or
- violate the Children’s On Line Privacy Protection Act.
Amerigroup does not represent or guarantee the truthfulness, accuracy, or reliability of any communications posted by other users or endorse any opinions expressed by other users. Any reliance on material posted by others is at your own risk.
Digital Millennium Copyright Act
Amerigroup respects the intellectual property of others and expects users of our services to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site or through this service, you must provide the following information when providing notice of the claimed infringement to Amerigroup:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner and identification of the copyrighted work that is infringed;
- Information reasonably sufficient to permit Amerigroup to contact you, such as an address, telephone number and/or electronic mail address;
- A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or law;
- A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
The above information must be submitted as a written notification to Amerigroup through Amerigroup Customer Service at the toll-free number on the front of your Customer ID card or by writing us at:
Legal Department/DMCA Complaint
120 Monument Circle
Indianapolis, IN 46204
This information should not be construed as legal advice. For further details on the information required for valid DMCA notifications, see 17 U.S.C. 512(c)(3).
Privacy and Security
The Amerigroup Privacy Statement describes the type of information Amerigroup and its licensors and suppliers collect from you when you visit the Website and how Amerigroup uses that information. You can review the Amerigroup Privacy Statement by clicking on the Privacy button on the Log In Screen, or by going to www.Amerigroup.com and selecting the Privacy link at the bottom of the page.
Liability of Amerigroup and Its Licensors and Suppliers
No liability. Amerigroup and its licensors and suppliers (including, for the purposes of this entire section, all providers of content for this website) shall not be liable to you, under any circumstances or under any theory of liability or indemnity, for any damages or penalties whatsoever (including, without limitation, incidental indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption) in connection with the use or inability to use this site or the content, even if any of them have been advised of the possibility of such damages. Amerigroup shall be liable to you only to the extent of actual damages incurred by you. The remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.
Amerigroup and its licensors and suppliers are not responsible for any claims you may have against any medical professionals, suppliers of products or other persons, institutions or entities identified in whole or in part through this website.
No warranties. The site, services, content and information are provided “as is.” Amerigroup, its licensors and suppliers disclaim all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, noninfringement of third parties rights or fitness for a particular purpose.
Amerigroup, its licensors and suppliers make no representations or warranties that the information in, or links or searches conducted through this site is complete, exhaustive, reliable, current or accurate. No claims or endorsements are made for any drug, herb, supplement, compound, therapy, or treatment.
The descriptions of Amerigroup products and services contained in the website are not offers to sell or solicitations for any product or service. Amerigroup is not licensed to sell products and services in all states. The descriptions of products and services contained on the website are offered as a convenience and do not contain all of the terms, conditions, limitations and exclusions that may be applicable.
Amerigroup may terminate any User's right to use this site at any time. Amerigroup reserves the right to block, delete or stop the uploading of materials and communications that it in its sole discretion finds unacceptable for any reason. Your right to use this site will end at the close of your Membership in the Amerigroup plan. If your right to use this site ends, you shall make no further use of this site or any information obtained from this site.
Amerigroup Corporation is a subsidiary of WellPoint, Inc., which is based in Indianapolis, Indiana in the United States of America and makes no claims that the content and information included at this site is appropriate or may be downloaded outside of the United States. Access to the content and information included at this site may not be legal by certain persons or in certain countries. If you access this site from outside the United States, you do so at your own risk and are solely responsible for compliance with the laws of your jurisdiction and any other applicable laws.
This User Agreement shall be governed and construed in accordance with the laws of the State of Indiana without regard to the choice of law provisions of any jurisdiction. Amerigroup may without notice to you assign its rights and duties under this Agreement to any party at any time. Failure to enforce or insist on strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. You agree that any legal action or proceeding between Amerigroup and you in any way related to this Agreement shall be brought exclusively in a court of a competent jurisdiction sitting in Indianapolis, Indiana. Any cause of action or claim you may have against or involving Amerigroup must be commenced within one year after the claim or cause of action arises. Neither the course of conduct between the parties nor trade practice shall modify the provisions of this Agreement. The invalidity or unenforceability of any provision shall not in any way affect the validity or enforceability of the rest of this Agreement. This agreement constitutes the entire agreement between you and Amerigroup, and it supersedes all prior agreements, representations, proposals and other communications with respect to Amerigroup' s website and content.
To the extent that the law and/or any applicable regulation allows for the provision of notice electronically, and further provide that any group health plan agreement by which you are covered does not require notice by mail, you hereby agree to receive all such notices electronically, including but not limited to notices required by state or federal privacy laws, and all financial information pertinent to, or required in connection with the operation of, your account at this online health site. By accepting the terms of this Agreement, you are acknowledging receipt of all privacy notices linked to this site as a necessary step to obtaining the services in connection with this plan and health site.
If you have questions and comments, or if you believe that your confidentiality has been breached or that any of your communications have been intercepted, or you wish to notify us regarding a suspected violation of these terms, please call Customer Service at Amerigroup immediately at the toll- free number on the back of your Customer ID card.